We take the protection of your personal information very seriously. Your personal information will be treated in accordance with the provisions of data protection under law. This privacy policy informs you of the purposes for which your personal information is processed, the duration of the processing, the corresponding legal basis, and if applicable the categories of recipients, your privacy rights (the so-called “rights of the person affected”), and other circumstances of privacy rights with the processing of your personal information. As a rule, the use of our website is possible without providing personal information. If you are asked to provide personal information (such as your name, address, or e-mail address), this always takes place on a voluntary basis,, in particular as a result of your browser settings or because it is technically necessary. The following sections will indicated in detail which personal information is processed.

Data that We Collect Automatically: When you visit our website (or apps), it is possible that we process some data automatically. This possible data could include: the IP address, date, and time of your visit; your hardware, software, and/or browser type, the operating system of your computer, the version of an app, your language settings, and information about clicks and which sites you visited. If you use our services with your mobile device, it is possible that we process some further data: the type of your mobile device and operating system, device-specific settings and properties, your geographical location, information about app crashes, and other system activities. The legal basis for this processing is the fulfillment of the agreed upon services or the technical necessity of the processing or of our legitimate interests, namely, traceability and optimization of our services, whereby the interests or basic rights of the affected party do not take precedence (Art. 6, Sec. 1, subsec. f of the GDPR). Within the context of the latter legal justification, the affected person has a right to object with an interest taking precedence; for details, see the rights of the affected party below. The data are processed and/or stored until the cited purpose is no longer applicable.

We will only use the data recorded via our contact form to process the specific contact request received through the contact form. The purpose of this is to enable you to receive confirmation from us that your request has been correctly forwarded to us. After processing your request, the collected data will be deleted immediately, unless there are statutory retention periods. We will only use the data recorded via our contact form to process the specific contact request received through the contact form. The purpose of this is to enable you to receive confirmation from us that your request has been correctly forwarded to us. After processing your request, the collected data will be deleted immediately, unless there are statutory retention periods.

Server Log Files: For the purposes of technical monitoring and increased security, this website processes the following personal information in a server log file. This processing is based on the principle of overriding legitimate interest of the person/company responsible (technical security measures). The IP address is going to be anonymized. 

This website is protected by reCAPTCHA and Google's privacy policy and terms of use apply.

Your Affected Rights: You have the right to information on which personal information has been collected and, under certain circumstance, to request that this information be corrected or deleted as well as to limit the use of your personal information. If the processing of your personal information is based on your consent or an agreement which has been concluded with you, you also have the right to request that this data be sent to you. You have the right to withdraw any consent you have given for your data to be processed. This withdrawal of consent shall have no impact on the legality of data processing activity up to the point in time when consent was withdrawn. You have the right to object to the processing of your personal information for the purposes of direct advertising or with a predominantly legitimate interest. In that case, your personal data will no longer be used for direct advertising. For the exercising of your rights as an affected person, please consult the contact information that is listed at the very to of the Declaration on the Protection of Personal Information. Furthermore, you have the right to submit a complaint to the Privacy Protection Authority, specifically in:

• Germany: Deutsche Bundesbeauftragte für den Datenschutz und die Informationsfreiheit, Husarenstr. 30, D-53117 Bonn, redaktion@bfdi.bund.de
• Austria: Austrian Data Protection Authority, Wickenburggasse 8, A-1080 Vienna, Austria dsb@dsb.gv.at
• Italy: Il Garante per la protezione dei dati personali, Piazza di Monte Citorio 121, I-00186 Roma, garante@gpdp.it.

Google Fonts
This website uses Google Fonts, a font representation service provided by Google Inc. When you visit a page, your browser loads the required web fonts into your browser cache to correctly display texts and fonts. For this purpose, the browser you are using must connect to Google's servers. This enables Google to know that our website has been accessed via your IP address. The use of Google Fonts is in the interest of a uniform and appealing presentation of our online offers. This represents a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR. If your browser does not support web fonts, a standard font from your computer will be used. Further information about Google Fonts can be found at https://developers.google.com/fonts/faq and in Google's privacy policy: https://www.google.com/policies/privacy/.

Google Maps
This website uses the Google Maps map service via an API. It is operated by Google Inc. To use the features of Google Maps, it is necessary to save your IP address. This information is generally transmitted to and stored on a Google server in the USA. The provider of this site has no influence on this data transfer. The use of Google Maps is in the interest of making our website appealing and to facilitate the location of places specified by us on the website. This constitutes a justified interest pursuant to Art. 6 (1) (f) GDPR. Further information about handling user data, can be found in the data protection declaration of Google at https://www.google.de/intl/en/policies/privacy/.

WhatsApp
We offer visitors to our website the opportunity to use the WhatsApp service for communication purposes. This is a service of WhatsApp Inc. The communication data that you voluntarily send to us via WhatsApp will be used to process your inquiry and for possible follow-up questions. For more details about the data processing and privacy practices of WhatsApp, please visit https://www.whatsapp.com/legal/#privacy-policy.

Microsoft Clarity: This website uses Microsoft Clarity, an analytics tool from Microsoft that helps us understand user behavior on our website. Microsoft Clarity records anonymized data about clicks, mouse movements, and scrolling activities to create heatmaps and session replays. These insights are used to enhance the user-friendliness of our website and to design more relevant content for our visitors.

Data Collection and Processing: Microsoft Clarity collects information that does not allow direct identification of users. The data collected includes interaction data such as mouse clicks and scrolling behavior, but no personal identification details such as names or email addresses. User IP addresses are anonymized before being stored to protect privacy.

Cookies: Microsoft Clarity uses cookies stored on your device, enabling the analysis of your use of the website. The information generated by the cookie about your use of this website is transferred to and stored on Microsoft's servers. You can prevent the storage of cookies by adjusting your browser software settings; however, please note that you may not be able to fully utilize all the features of this website in this case.

Data Protection Guarantees: Microsoft is certified under the Privacy Shield and commits to adhering to European data protection standards. For more information on data protection with Microsoft Clarity, please see Microsoft's privacy policy at https://privacy.microsoft.com/en-us/privacystatement.

Cookies
Our website uses cookies. These are small text files that your web browser stores on your device. Cookies help us make our website more user-friendly, efficient, and secure. Some cookies are "session cookies." Such cookies are automatically deleted after the end of your browser session. On the other hand, other cookies remain on your device until you delete them yourself. Such cookies help us to recognize you when you return to our website. You can use a modern web browser to monitor, restrict, or prevent the setting of cookies. Many web browsers can be configured so that cookies are automatically deleted when the program is closed. The deactivation of cookies may result in limited functionality of our website. The cookie-related information is not used to personally identify you, and pattern data is under our con

We reserve the right to adjust or change our privacy policy according to the present regulations. In the event that changes are carried out, we will indicate it on our platform and publicly update the change date of this privacy policy.

Guest Pass
Upon completion of the accommodation contract, the Südtirol Alto Adige Guest Pass (consequently Guest Pass) will be issued to the guest, which according to the decision of the South Tyrolean regional government No. 732/2022, is valid for the entire duration of their stay as well as from 0:00 on the day of arrival unto 24:00 on the day of departure. The Guest Pass includes the use of all public transport within the “südtirolmobil” network area as well as additional services, which vary depending on the tourism organization. Detailed information can be found at: suedtirol-guestpass.info

The sole entity carrying the Guest Pass in South Tyrol is the Mobilitätskonsortium, appointed as the unified coordination point in accordance with the above decision of the South Tyrolean regional government by the Provincial Association of Tourism Organizations of South Tyrol on November 16, 2022.The details of the additional services associated with the Guest Pass and the conditions of use of the Guest Pass are communicated by the third party responsible for issuing and managing the Guest Pass. Detailed information is available at: suedtirol-guestpass.info

Purpose: The personal data provided will be transmitted to the single coordinating body of the Guest Pass in order to enable the creation and use of the Guest Pass and to provide the associated services.

Recipient: In connection with the issue of the Guest Pass, your data will be transmitted to the Mobilitätskonsortium, VAT Nr. 02735170215, which acts as the cardholder and unified coordinating body and assumes the role of autonomous data controller in processing the transferred data. For further information regarding the processing to which the data will be subjected, you can send an email to privacy@moko.bz.it.

Legal basis: The legal basis for processing is Art. 6 (1) (b) of the GDPR.